Privacy Policy

Privacy Policy

Optimum Geotechnics Pty Ltd (A.C.N. 628 816 919) ("Optimum Geotechnics", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit optimumgeotechnics.com or contact us through this website.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Last updated: June 2026

1. What this policy covers

This policy applies to personal information collected through our website, including via our contact form and through standard website analytics. It does not cover third‑party websites we link to, which have their own privacy practices.

2. The personal information we collect

We only collect personal information that is reasonably necessary for our business activities. This includes:

Information you give us through the contact form:
Your name (required)
Your email address (required)
Your message (required)
Your phone number (optional)
Your company name (optional)

Information collected automatically when you visit the site:

Standard technical and usage data via Google Analytics (GA4) — such as pages visited, approximate location, device and browser type, referring website, and time spent on the site. This data is collected in an aggregated form and is not used by us to personally identify you.

We do not collect sensitive information (such as health, racial, political or biometric information), and we do not run marketing mailing lists, advertising cookies, or remarketing through this website.

3. How we collect it

We collect personal information directly from you when you complete and submit our contact form, and automatically through cookies and similar technologies used by Google Analytics when you browse the site (see Section 6).

4. Why we collect and use it

We use the personal information you provide to:

Respond to your enquiry and any follow‑up communications
Provide information about our geotechnical services
Maintain a record of enquiries and our communications with you
Understand how visitors use our website so we can improve it (analytics data only)
Meet our legal and record‑keeping obligations

We will not use your information for a purpose unrelated to the above without your consent, unless required or authorised by law.

5. Disclosure of your information

We do not sell, rent or trade your personal information. We may disclose it to:

Service providers who help us operate the website and respond to enquiries — for example, our website hosting provider and email provider — who are only permitted to use the information to perform services for us.
Google, as the provider of Google Analytics (see Section 6).
Government, regulatory or law enforcement bodies, where required or authorised by law.

Overseas disclosure: Some of our service providers (including Google) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

6. Cookies and analytics

Our website uses Google Analytics (GA4) to understand how visitors use the site. Google Analytics uses cookies and similar identifiers to collect standard internet log and visitor behaviour information in an anonymised, aggregated form.

You can control or disable cookies through your browser settings. Disabling cookies will not affect your ability to use the contact form, though some site features may be affected. For more information, see Google's privacy practices at policies.google.com/privacy.

7. How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Contact form submissions are delivered to our secure business email inbox (admin@optimumgeotechnics.com) and may be retained within our business systems.

While we take care to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. How long we keep your information

We keep personal information only for as long as it is needed:

Contact form enquiries are retained while we deal with your enquiry and for up to 24 months afterwards, to allow for reasonable follow‑up, after which they are deleted or de‑identified.
Where an enquiry leads to an ongoing client relationship, related information is retained for as long as necessary to provide our services and to meet our legal, accounting and record‑keeping obligations.
Analytics data is retained in accordance with Google Analytics' default retention settings.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, contact us using the details in Section 12. We will respond within a reasonable period and may need to verify your identity first. There is no charge for making a request, though a reasonable cost may apply for access in some circumstances.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details in Section 12 so we can investigate and respond. We will aim to resolve your complaint promptly.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the "Last updated" date revised accordingly.

12. Contact us

For any questions about this Privacy Policy, or to make a privacy request, contact us at:

Optimum Geotechnics Pty Ltd
A.C.N. 628 816 919
Email: admin@optimumgeotechnics.com
Phone: +61 447 377 755
Address: [Registered business address — to be inserted]